View Revisions: Issue #2911

Summary 0002911: V6.4.0.888 DM and Logbook CRASH
Revision 2018-10-01 11:21 by KB3NPH
Description OSTicket #548517 - Did a remote into customer's compute to help resolve Logbook crashing with V6.4.0.887. I ran his current installation to check and when DM would be running, the Logbook would become non-responsive and close. This has been reported previously in .887. Downloaded and installed V6.4.0.888. When the program was run, RC loaded fine, Logbook loaded, but when DM started to load it would become non-responsive with the SPLASH screen showing.

Checked Task Manager and it showed both Logbook and DM as "Not Responding". Checked the Logbook and it displayed the Mini-Dump error screen. When the logbook closed, DM would then become responsive and opened as normal.

Tried to manually start by opening RC, Opening DM, then open Logbook, but as soon as the LB screen opened DM would close with no mini-dump. Start DM, and Logbook would crash with the mini-dump. Minidump is in the DUMPS folder in Mantis 2911 Folder.
Revision 2018-10-01 11:16 by KB3NPH
Description OSTicket #548517 - Did a remote into customer's compute to help resolve Logbook crashing with V6.4.0.887. I ran his current installation to check and when DM would be running, the Logbook would become non-responsive and close. This has been reported previously in .887. Downloaded and installed V6.4.0.888. When the program was run, RC loaded fine, Logbook loaded, but when DM started to load it would become non-responsive with the SPLASH screen showing.

Checked Task Manager and it showed both Logbook and DM as "Not Responding". Checked the Logbook and it displayed the Mini-Dump error screen. When the logbook closed, DM would then become responsive and opened as normal.

Tried to manually start by opening RC, Opening DM, then open Logbook, but as soon as the LB screen opened DM would close with no mini-dump. Start DM, and Logbook would crash with the mini-dump.