View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0001616||Ham Radio Deluxe||Bug||public||2014-04-20 15:07||2017-08-16 16:57|
|Target Version||Fixed in Version||18.104.22.1688|
|Summary||0001616: HRD Remote is not working in 6.2 beta|
|Description||Trying to connect to a remote HRD session causes a message that says "Client build is 255, minimum build 1064 required."|
|Steps To Reproduce||Install the 255 build on both the host and remote computer.|
Attempt to make a connection.
Observe "Status" response as shown in attached image.
|Additional Information||This was reported by a user on the HRD Forum site:|
|Tags||No tags attached.|
HRD Remote Bug.JPG (95,406 bytes)
HRD Remote Bug.JPG (95,406 bytes)
|changed the min build number for threadclasses|
Cleaning up closed items already marked "Resolved".
||I need to confirm that these were actually fixed.|
||Fails -- Started server on v655. After a pause, I got the UAC screen and replied yes. Response came back "The service did not respond to the start or control request in a timely fashion." This was replicated several times.|
This issue doesn't reproduce for me on 655. To diagnose this issue, it would help have some context:
Which version of which OS?
New install or upgrade from previous version?
What's in the C:\ProgramData\HRDLLC directory?
There should be a HRDRemoteSvr.cfg file in there. Can we have a copy of it, please?
Anything logged about the service in the Windows Application Log or System Log?
Windows 10 64 bit
Upgrade from 647
HRDRemoteSvr.cfg found in c:\ProgramData\HRDLLC directory, if that is your question. Will have to sanitize a copy if you really need it but this has worked properly in the past.
System log shows event ID 7000 and 7009, text of 7000 matches error provided above. 7009 similar, event timeouts (30,000 ms)
Manual start from services.msc provides same error. Also tried a remove and install.
||Seems not to be using config file at all anymore, rather HKLM\SOFTWARE\WOW6432Node\Amateur Radio\Ham Radio Deluxe\Remote.|
||I just applied the creator update this afternoon. Now I see that the Remote Server is running. Quite odd. Made no other changes.|
||I tested a client server connection today running 655 at both ends. It failed. Upon investigation, the Windows firewall was blocking the connection because HRDRemoteSvr needed to be added to the allowed program list. Once doing this, I was able to connect. So the install program needs to check for the presence of HRDRemoteSvr in the allowed program list and offer to add it if necessary.|
||Is this fixed now?|
||Fixed in first release of 2017... records not updated.|
|2014-04-20 15:07||WA9PIE||New Issue|
|2014-04-20 15:07||WA9PIE||File Added: HRD Remote Bug.JPG|
|2014-04-20 15:07||WA9PIE||Additional Information Updated||View Revisions|
|2014-04-20 15:07||WA9PIE||Assigned To||=> W4PC|
|2014-04-20 15:07||WA9PIE||Status||new => assigned|
||Fix Build||TBD => 6.2.256|
||Note Added: 0000409|
||Status||assigned => resolved|
||Resolution||open => fixed|
|2014-05-27 14:39||WA9PIE||Project||3 - Current Dev List => Ham Radio Deluxe|
|2014-05-27 14:39||WA9PIE||Category||Rig Control => General|
|2014-08-18 15:04||WA9PIE||Note Added: 0000487|
|2014-08-18 15:04||WA9PIE||Status||resolved => closed|
|2015-09-30 12:45||WA9PIE||Fix Build||6.2.256 => (select)|
|2015-09-30 12:45||WA9PIE||Proposed Release||=> TBD|
|2015-09-30 12:45||WA9PIE||Summary||Bug: HRD Remote is not working in 6.2 beta => HRD Remote is not working in 6.2 beta|
|2015-09-30 13:34||WA9PIE||Category||General => Bug|
|2017-06-19 21:13||WA9PIE||Project||Ham Radio Deluxe => 3 - Current Dev List|
|2017-06-26 06:45||WA9PIE||Status||closed => feedback|
|2017-06-26 06:45||WA9PIE||Note Added: 0003330|
|2017-06-28 10:49||k2ie||Note Added: 0003388|
|2017-06-28 11:52||K7ZCZ||Note Added: 0003390|
|2017-06-28 14:10||k2ie||Note Added: 0003391|
|2017-06-28 14:32||k2ie||Note Added: 0003393|
|2017-06-28 18:11||k2ie||Note Added: 0003400|
|2017-06-29 11:23||k2ie||Note Added: 0003427|
|2017-08-16 16:53||WA9PIE||Note Added: 0003993|
|2017-08-16 16:53||WA9PIE||Status||feedback => assigned|
|2017-08-16 16:55||WA9PIE||Project||3 - Current Dev List => Ham Radio Deluxe|
|2017-08-16 16:56||WA9PIE||Fixed in Version||=> 22.214.171.1248|
|2017-08-16 16:57||WA9PIE||Note Added: 0003995|
|2017-08-16 16:57||WA9PIE||Status||assigned => closed|