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IDProjectCategoryView StatusLast Update
00016493 - Current Dev ListBugpublic2019-07-28 20:18
Reporteruser36Assigned Todoug 
PriorityhighSeverityminorReproducibilityhave not tried
Status assignedResolutionopen 
Product Version 
Target VersionFixed in Version 
Summary0001649: Logbook - Problems with Brother QL-700 and DK-11201 Labels
DescriptionTrying to print in this combination locks up Logbook and requires a restart of Logbook to continue.
Steps To ReproduceSee Additional Information.
Additional InformationRefer to ticket 483836.

QSL Label Printer Issues
Release date 05/15/2014
Version 6.2.3.271
Operation system Windows 8.1. 64 bit
Printer Brother QL-570 & QL-700 with labels DK-11201
Label Printing Issue still with HRD v6.2 RC 2 – 267
I’m still having issues printing QSL labels with the latest release. I was hoping that this would have been
sorted with this latest release Version 6.2.3.271.
OK here are the problem issues I have found when trying to print labels.
Deleting the LabelDefs.xml has no effect.
In Logbook – Print Setup. If you have more than one printer on your system your selection is not saved and next time you start the logbook program the setting reverts to the computers selected default printer not
HRD’s.
In Logbook – Print Labels – Print Tab - Selecting Label Printer. This does not save the selected printer if more than one printer is installed on the computer. The selection field always reverts back to the computers
default printer each time the print labels are selected from start-up. My label printer is not the default
printer.
File – Print Labels – Print Tab – select my label printer (QL-570 or QL 700 which is a single label printer) – the
right label section shows 4 labels where it should be one.
When I try to print an Address or QSL label I see at the top of the window “Labels (Not Responding)” the
window greys out and locks up the logbook program and I have to restart the logbook program again to use it.
When you open active printers is showing that it is spooling continues.
I have copied the old settings from version v6.1.4.189 release 6.1.4 that works on my Windows 8.1. 64 bit.
When v6.2 RC 2 – 267 version of the program with these settings entered still have the same issue.
I seem to remember that there were issues with HRD some time ago regards the US and UK windows installation. I wonder if this is happening here.
I have tried installing over the old versions and uninstalled everything and installed the latest version and this does not resolve the issue with Version 6.2.3.271.
I can still only run v6.1.4.189 release 6.1.4 on the computer when installed to enable me to have the label
printing facility.
I don’t think it’s the printer driver as it worked with v6.1.4.189 release 6.1.4 and other programs that use the printer so I assume that this is OK.
If any of the HRD programmers need a computer with the Brother QL-700 printer attached with the DK-11201 labels to experiment I will be very happy to give them full control of the computer via remote access.
---
06/03/2014 9:29 pm Jason Boyer
Hello Ian,

If you're up to reinstalling 6.2 again, I suggest backing up your logbook, and saving your settings per the Archive function as detailed in the HRD Manual. Once that is complete, rename or delete the folder C:\Program Data\HRDLLC and reinstall HRD 6.2. That will force HRD to use default settings for labels and
may resolve your printer issues.
---
06/10/2014 12:50 pm
As you asked me to do I did uninstall my old version (6.1.4.189) from my computer and done a fresh of HRD
6.2.3.271 but it was no good as it made any difference.
I also checked my Brother Ql-700 printer driver was up to date; it was as I checked on the Brother website.
Deleting the LabelDefs.xml has no effect. When you open active printers is showing that it is spooling continues. When I try to print an Address or QSL label I see at the top of the window “Labels (Not Responding)” the window greys out and locks up the logbook program and I have to restart the logbook program again to use it.
I have tried all that I can.
I know what I am at, as I am a computer tech and fix Home computer for a living.
There seems to be something wrong with the HRD label printing. If any of the HRD programmers need a computer with the Brother QL-700 printer attached with the DK-11201 labels to experiment I will be very happy to give them full control of the computer via remote access.
Just let me know and I will take 6.1.4.189 off again and put 6.2.3.271 for them to work at. I have Skype and TeamViewer on my pc.
TagsNo tags attached.
ModuleLogbook
Sub-ModuleLabel
TestingNot Started

Relationships

related to 0001645 resolvedWA9PIE Logbook - Add option to select default label printer 
related to 0003404 resolvedWA9PIE Need to add/fix support for QSL label printing for single label printers like Dymo and Brother 

Activities

WA9PIE

2015-10-01 13:41

administrator   ~0000625

The following trouble ticket is related to this bug.

http://tickets.hrdsoftwarellc.com/scp/tickets.php?id=1377

It was assigned to Erik. I'm closing the trouble ticket and sending the bug tracking number.

Issue History

Date Modified Username Field Change
2014-06-10 18:35 user36 New Issue
2014-08-12 17:18 user36 Project @5@ => 3 - Current Dev List
2014-08-12 17:22 user36 Relationship added related to 0001684
2014-08-12 17:25 user36 Relationship deleted related to 0001684
2014-08-12 19:33 user36 Relationship added related to 0001645
2014-08-12 19:41 user36 Priority normal => high
2014-10-08 22:01 WA9PIE Project 3 - Current Dev List => 2 - Next Dev List (Holding Area)
2015-09-17 13:40 WA9PIE Category Logbook => Bug
2015-09-22 23:23 WA9PIE Fix Build TBD => (select)
2015-09-22 23:23 WA9PIE Proposed Release => TBD
2015-09-22 23:23 WA9PIE Summary Bug: Logbook - Problems with Brother QL-700 and DK-11201 Labels => Logbook - Problems with Brother QL-700 and DK-11201 Labels
2015-10-01 13:41 WA9PIE Note Added: 0000625
2018-03-04 00:49 WA9PIE Status new => assigned
2018-03-04 00:49 WA9PIE Assigned To => ARMAN
2018-03-04 00:49 WA9PIE Project 2 - Next Dev List (Holding Area) => 3 - Current Dev List
2018-03-04 00:52 WA9PIE Testing => Not Started
2019-02-26 17:29 WA9PIE Assigned To ARMAN => doug
2019-07-28 20:18 WA9PIE Relationship added related to 0003404