View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0002256||3 - Current Dev List||Bug||public||2017-09-21 08:07||2018-12-26 17:35|
|Target Version||Fixed in Version|
|Summary||0002256: Sat Tracker goes non-responsive|
|Description||Also follow-up via phone contact 398779|
This is a fresh new installation of the software (just got it yesterday). I have configured Rotor, etc. Upon launching Sat Tracking, selecting satellite, and in the Tuning Dial; RX/TX, Manual....well, not even checking any of these...the Sat Tracking (Not Responding)....running this program with Admin Right does not do any good.
PS: Main reason for purchasing the software was for tracking satellites
Please send me a schedule date / time to troubleshoot this issue. Thanks in advance
|Steps To Reproduce||Mike, this is the issue I discussed with you a few days ago.|
Did phone follow-up on this issue after Ferry had installed the BETA release which had the mini-dump code in it. Mini-dump was never created during lock-ups of Satellite Tracker. I worked with customer felt we had the problem resolved, however, after further testing customer reported via the follow-up that the fixes I attempted did not totally resolve the issue.
Customer claims to be an IT guy with a software company and is familiar with Windows 10. In the OSTicket #398779 follow-up ticket, customer did a crash-dump from Windows 10 and attached it to the ticket. This might be of some assistance in troubleshooting this issue. If you need me to pull this crash-dump from the ticket and forward it to you, let me know, otherwise, maybe you can just go to the support ticket 398779 and access the dump from there.
|Additional Information||OSTicket: 531212|
|Tags||No tags attached.|
Sorry, Tim; I don't find minidump files at the OS Ticket entries you've linked.
Ticket 398779 has SatTrack_crashes.zip, an archive which contains a few screen shots in PNG format, but no minidump files.
Ticket 531212 is related, I think; it doesn't appear to have any files attached to it.
Minidump files end with the extension *.DMP or *.MDMP.
||needs a minidump file|
||We need to contact the user(s) who reported this and retest... and collect more info... or kill it because it can't be reproduced.|
|2017-09-21 08:07||KB3NPH||New Issue|
|2017-09-22 14:12||K7ZCZ||Assigned To||=> KB3NPH|
|2017-09-22 14:12||K7ZCZ||Status||new => feedback|
|2017-09-22 14:12||K7ZCZ||Note Added: 0004258|
|2018-03-04 00:55||WA9PIE||Assigned To||KB3NPH => NW7US|
|2018-03-04 00:56||WA9PIE||Project||1 - Backlog => 3 - Current Dev List|
|2018-03-04 01:00||WA9PIE||Status||feedback => assigned|
|2018-03-25 16:36||K7ZCZ||Assigned To||NW7US => KB3NPH|
|2018-03-25 16:36||K7ZCZ||Status||assigned => feedback|
|2018-03-25 16:36||K7ZCZ||Note Added: 0004571|
|2018-12-06 15:44||WA9PIE||Status||feedback => assigned|
|2018-12-06 15:44||WA9PIE||Note Added: 0006539|
|2018-12-26 17:35||WA9PIE||Summary||OSTicket: 531212 - Sat Tracker goes non-responsive => Sat Tracker goes non-responsive|
|2018-12-26 17:35||WA9PIE||Additional Information Updated||View Revisions|