View Issue Details

IDProjectCategoryView StatusLast Update
00022563 - Current Dev ListBugpublic2018-12-26 17:35
ReporterKB3NPHAssigned ToKB3NPH 
PrioritynormalSeveritycrashReproducibilityalways
Status assignedResolutionopen 
Product Version 
Target VersionFixed in Version 
Summary0002256: Sat Tracker goes non-responsive
DescriptionAlso follow-up via phone contact 398779

This is a fresh new installation of the software (just got it yesterday). I have configured Rotor, etc. Upon launching Sat Tracking, selecting satellite, and in the Tuning Dial; RX/TX, Manual....well, not even checking any of these...the Sat Tracking (Not Responding)....running this program with Admin Right does not do any good.

PS: Main reason for purchasing the software was for tracking satellites

Please send me a schedule date / time to troubleshoot this issue. Thanks in advance
Steps To ReproduceMike, this is the issue I discussed with you a few days ago.

Did phone follow-up on this issue after Ferry had installed the BETA release which had the mini-dump code in it. Mini-dump was never created during lock-ups of Satellite Tracker. I worked with customer felt we had the problem resolved, however, after further testing customer reported via the follow-up that the fixes I attempted did not totally resolve the issue.

Customer claims to be an IT guy with a software company and is familiar with Windows 10. In the OSTicket #398779 follow-up ticket, customer did a crash-dump from Windows 10 and attached it to the ticket. This might be of some assistance in troubleshooting this issue. If you need me to pull this crash-dump from the ticket and forward it to you, let me know, otherwise, maybe you can just go to the support ticket 398779 and access the dump from there.
Additional InformationOSTicket: 531212
TagsNo tags attached.
ModuleSatellite Tracking
Sub-ModuleFunctional
TestingNot Started

Activities

K7ZCZ

2017-09-22 14:12

administrator   ~0004258


Sorry, Tim; I don't find minidump files at the OS Ticket entries you've linked.

Ticket 398779 has SatTrack_crashes.zip, an archive which contains a few screen shots in PNG format, but no minidump files.
Ticket 531212 is related, I think; it doesn't appear to have any files attached to it.

Minidump files end with the extension *.DMP or *.MDMP.

K7ZCZ

2018-03-25 16:36

administrator   ~0004571

needs a minidump file

WA9PIE

2018-12-06 15:44

administrator   ~0006539

We need to contact the user(s) who reported this and retest... and collect more info... or kill it because it can't be reproduced.

Issue History

Date Modified Username Field Change
2017-09-21 08:07 KB3NPH New Issue
2017-09-22 14:12 K7ZCZ Assigned To => KB3NPH
2017-09-22 14:12 K7ZCZ Status new => feedback
2017-09-22 14:12 K7ZCZ Note Added: 0004258
2018-03-04 00:55 WA9PIE Assigned To KB3NPH => NW7US
2018-03-04 00:56 WA9PIE Project 1 - Backlog => 3 - Current Dev List
2018-03-04 01:00 WA9PIE Status feedback => assigned
2018-03-25 16:36 K7ZCZ Assigned To NW7US => KB3NPH
2018-03-25 16:36 K7ZCZ Status assigned => feedback
2018-03-25 16:36 K7ZCZ Note Added: 0004571
2018-12-06 15:44 WA9PIE Status feedback => assigned
2018-12-06 15:44 WA9PIE Note Added: 0006539
2018-12-26 17:35 WA9PIE Summary OSTicket: 531212 - Sat Tracker goes non-responsive => Sat Tracker goes non-responsive
2018-12-26 17:35 WA9PIE Additional Information Updated View Revisions