View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0002256 | 3 - Current Dev List | Bug | public | 2017-09-21 08:07 | 2018-12-26 17:35 |
| Reporter | KB3NPH | Assigned To | KB3NPH | ||
| Priority | normal | Severity | crash | Reproducibility | always |
| Status | assigned | Resolution | open | ||
| Product Version | |||||
| Target Version | Fixed in Version | ||||
| Summary | 0002256: Sat Tracker goes non-responsive | ||||
| Description | Also follow-up via phone contact 398779 This is a fresh new installation of the software (just got it yesterday). I have configured Rotor, etc. Upon launching Sat Tracking, selecting satellite, and in the Tuning Dial; RX/TX, Manual....well, not even checking any of these...the Sat Tracking (Not Responding)....running this program with Admin Right does not do any good. PS: Main reason for purchasing the software was for tracking satellites Please send me a schedule date / time to troubleshoot this issue. Thanks in advance | ||||
| Steps To Reproduce | Mike, this is the issue I discussed with you a few days ago. Did phone follow-up on this issue after Ferry had installed the BETA release which had the mini-dump code in it. Mini-dump was never created during lock-ups of Satellite Tracker. I worked with customer felt we had the problem resolved, however, after further testing customer reported via the follow-up that the fixes I attempted did not totally resolve the issue. Customer claims to be an IT guy with a software company and is familiar with Windows 10. In the OSTicket #398779 follow-up ticket, customer did a crash-dump from Windows 10 and attached it to the ticket. This might be of some assistance in troubleshooting this issue. If you need me to pull this crash-dump from the ticket and forward it to you, let me know, otherwise, maybe you can just go to the support ticket 398779 and access the dump from there. | ||||
| Additional Information | OSTicket: 531212 | ||||
| Tags | No tags attached. | ||||
| Module | Satellite Tracking | ||||
| Sub-Module | Functional | ||||
| Testing | Not Started | ||||
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Sorry, Tim; I don't find minidump files at the OS Ticket entries you've linked. Ticket 398779 has SatTrack_crashes.zip, an archive which contains a few screen shots in PNG format, but no minidump files. Ticket 531212 is related, I think; it doesn't appear to have any files attached to it. Minidump files end with the extension *.DMP or *.MDMP. |
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needs a minidump file |
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We need to contact the user(s) who reported this and retest... and collect more info... or kill it because it can't be reproduced. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2017-09-21 08:07 | KB3NPH | New Issue | |
| 2017-09-22 14:12 | K7ZCZ | Assigned To | => KB3NPH |
| 2017-09-22 14:12 | K7ZCZ | Status | new => feedback |
| 2017-09-22 14:12 | K7ZCZ | Note Added: 0004258 | |
| 2018-03-04 00:55 | WA9PIE | Assigned To | KB3NPH => NW7US |
| 2018-03-04 00:56 | WA9PIE | Project | 1 - Backlog => 3 - Current Dev List |
| 2018-03-04 01:00 | WA9PIE | Status | feedback => assigned |
| 2018-03-25 16:36 | K7ZCZ | Assigned To | NW7US => KB3NPH |
| 2018-03-25 16:36 | K7ZCZ | Status | assigned => feedback |
| 2018-03-25 16:36 | K7ZCZ | Note Added: 0004571 | |
| 2018-12-06 15:44 | WA9PIE | Status | feedback => assigned |
| 2018-12-06 15:44 | WA9PIE | Note Added: 0006539 | |
| 2018-12-26 17:35 | WA9PIE | Summary | OSTicket: 531212 - Sat Tracker goes non-responsive => Sat Tracker goes non-responsive |
| 2018-12-26 17:35 | WA9PIE | Additional Information Updated | View Revisions |
