View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0002679||1 - Backlog||Bug||public||2018-04-16 14:46||2019-02-13 08:40|
|Summary||0002679: Ticket #627379 - Elecraft K3 Extended menu causes crash of RC. No dump created.|
|Description||In Rig Control for the K3, click on "Tools > Extended Menus >" and when it opens it attempts to load and gets about 1/2 way anc causes a crash. No dump is provided.|
In V184.108.40.2063 it functions perfectly.
For steps to reproduce see the two PSR Zip files in the Team Drives\HRD Software\Dumps\ file names are HRD V63_613.zip and HRD6.4_806.zip.
Hope these help you identify the issue so you can resolve it.
I don't have access to a K3. Until I do, the only chance of addressing this issue is by collecting a minidump.
If the app is crashing, it probably is creating a minidump. It's just that the dump isn't caught by our own handler and ends up being processed by Windows Error Reporting.
This can be confirmed by examining the Windows Event Log. There are some notes about how minidumps work in this forum post: https://forums.hamradiodeluxe.com/node/43376
and they include a link to these instructions: https://support.microsoft.com/en-us/help/931673/how-to-create-a-user-mode-process-dump-file-in-windows
which show how to have Windows Error Reporting keep the dump around even after it is processed.
If this issue is still reproducible in current builds, please collect a dump as it will provide our best chance of working out a fix.
|2018-04-16 14:46||KB3NPH||New Issue|
|2018-11-27 21:54||WA9PIE||Tag Attached: Elecraft K3|
|2018-11-30 23:21||WA9PIE||Tag Attached: Elecraft|
|2018-11-30 23:21||WA9PIE||Tag Attached: K3|
|2018-11-30 23:22||WA9PIE||Tag Detached: Elecraft K3|
|2019-02-10 22:17||WA9PIE||Severity||major => crash|
|2019-02-13 08:40||K7ZCZ||Note Added: 0007371|
|2019-02-13 08:40||K7ZCZ||Assigned To||=> KB3NPH|
|2019-02-13 08:40||K7ZCZ||Status||new => feedback|