View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0002739||Ham Radio Deluxe||Bug||public||2018-05-25 02:53||2018-07-25 20:47|
|Target Version||Fixed in Version||126.96.36.1993|
|Summary||0002739: HRD Rotator spontanious locking up/freezing build 840|
|Description||since Build 780, the latest release of the HRDRotator.exe, application has failed to function properly by locking up for no reason after an hour or so of running and especially when trying to exit "X" out of the program, it hangs up and must be forced to close. now back to running build 806 with build 780 HRDRotator.exe and all is good. Build 787 was the first time in many versions that the rotator failed to function properly.|
|Steps To Reproduce||Just use the program, it is too random too do replication.|
|Additional Information||Ticket #602390 |
Minidump added to the Dumps folder
|Tags||No tags attached.|
This bug says there's an issue with Build 860, but the provided dump is from Build 840.
Which version is the customer actually using?
0:000:x86> lmDvmHRDRotator Browse full module list start end module name 012a0000 01d11000 HRDRotator (export symbols) HRDRotator.exe Loaded symbol image file: HRDRotator.exe Image path: C:\Program Files (x86)\HRD SOFTWARE LLC\HAM RADIO DELUXE\HRDRotator.exe Image name: HRDRotator.exe Browse all global symbols functions data Timestamp: Sun May 13 12:15:15 2018 (5AF88EC3) CheckSum: 0086D638 ImageSize: 00A71000 File version: 188.8.131.520 Product version: 184.108.40.2060 File flags: 0 (Mask 3F) File OS: 4 Unknown Win32 File type: 1.0 App File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: HRD Software, LLC ProductName: HRD Rotator InternalName: Rotator OriginalFilename: Rotator.EXE ProductVersion: 220.127.116.110 FileVersion: 18.104.22.1680 SpecialBuild: Release 22.214.171.1240 FileDescription: Ham Radio Deluxe Rotator Application LegalCopyright: Copyright © 2008-2018 by HRD Software, LLC Comments: Ham Radio Deluxe Rotator controller
Without any information describing the scenario that causes this problem, diagnosing and fixing this issue will be an arduous task.
Please take the time to provide whatever information you can about the state of the application and which settings might affect the appearance of the problem.
The Rotator can draw a polar map or a Mercator map. Does the problem reproduce with one map type, or both?
The Rotator might be set to draw sunlight lines or not. Does this setting affect the possibility of hanging?
What's the color depth of the user's display?
The Rotator application might draw long or short paths. Which setting makes the issue more likely to appear?
The Rotator application may be set to draw "gauges" or not. What setting makes the problem more or less likely to occur?
The Rotator application might draw maidenhead squares (in a Mercator view) or not. Does that setting predict the appearance of the issue?
The Rotator application can zoom the map in or out. Does the Zoom setting seem to have an effect on the problem?
Nothing heard for my queries, so I'm afraid I have to guess.
The best I have at the moment is a bit of code which looks as though it is intended to clip the border of the drawn heading text in degrees. Rather than doing math, that code is a loop which decrements on of the coordinates by one and tests again. The dump looks like it is stopped in this loop. It's not easy to find the values involved in the code, since they're stored in XMM registers due to the use of floats and GDI+, but it looks like they're very far off and end up causing the loop to run a long time. Because the loop is in response to a paint request, the long-running code hangs the app until it completes.
Without being able to reproduce this issue, the best I can provide is a speculative fix. I'd be far more comfortable being able to test the fix. I'd also prefer to understand what's actually causing the out-of-range coordinates to be passed; perhaps there is bad math someplace that is causing a parameter to go out of bounds. With no available information, I don't believe I have any alternative.
Fixed with this changeset:
Contacted the customer and asked to test build 842
Getting additional info is rather daunting
Still have same issues with 842
New dump file: Mantis_ID-0002739HRDRotator.zip
||The fix I made is not in build 842; 842 was built before this fix was checked in. A build with this fix has yet to be produced.|
||The call stack from the new dump points at the same bit of code that I fixed with the above checkin.|
||I will let customer try when the Build is available.|
||Fixed in 858|
Waiting for confirmation on build 872
Tim has a remote planned with the customer.
||Need an update folks Ferry/Tim.|
Got confirmation from Tim.
Fixed in 872
|2018-05-25 02:53||PD9FER||New Issue|
|2018-05-25 02:56||PD9FER||Note Added: 0005110|
|2018-05-25 15:52||K7ZCZ||Note Added: 0005112|
|2018-05-25 16:14||K7ZCZ||Assigned To||=> PD9FER|
|2018-05-25 16:14||K7ZCZ||Status||new => feedback|
|2018-05-25 16:14||K7ZCZ||Note Added: 0005113|
|2018-05-26 02:18||PD9FER||Summary||HRD Rotator spontanious locking up/freezing build 860 => HRD Rotator spontanious locking up/freezing build 840|
|2018-05-26 23:36||K7ZCZ||Relationship added||related to 0002701|
|2018-05-28 10:55||K7ZCZ||Note Added: 0005119|
|2018-05-28 14:59||K7ZCZ||Status||feedback => resolved|
|2018-05-28 14:59||K7ZCZ||Resolution||open => fixed|
|2018-05-28 14:59||K7ZCZ||Note Added: 0005123|
|2018-06-01 03:10||PD9FER||Note Added: 0005159|
|2018-06-01 13:24||WA9PIE||Project||1 - Backlog => Ham Radio Deluxe|
|2018-06-01 13:25||WA9PIE||Project||Ham Radio Deluxe => 3 - Current Dev List|
|2018-06-03 04:02||PD9FER||Note Added: 0005183|
|2018-06-03 17:03||K7ZCZ||Note Added: 0005184|
|2018-06-03 17:18||K7ZCZ||Note Added: 0005187|
|2018-06-03 17:34||K7ZCZ||Relationship deleted||related to 0002701|
|2018-06-03 17:36||K7ZCZ||Relationship added||has duplicate 0002701|
|2018-06-06 08:54||PD9FER||Note Added: 0005212|
|2018-07-01 03:02||PD9FER||Note Added: 0005579|
|2018-07-19 19:40||K7ZCZ||Fixed in Version||=> 126.96.36.1992|
|2018-07-22 04:07||g3ucq||Note Added: 0005754|
|2018-07-23 09:55||PD9FER||Note Added: 0005756|
|2018-07-23 22:46||WA9PIE||Note Added: 0005765|
|2018-07-24 12:51||PD9FER||Note Added: 0005777|
|2018-07-24 15:28||WA9PIE||Status||resolved => closed|
|2018-07-24 15:45||WA9PIE||Testing||Not Started => Beta Successful|
|2018-07-25 08:00||WA9PIE||Fixed in Version||188.8.131.522 => 184.108.40.2063|
|2018-07-25 20:47||WA9PIE||Project||3 - Current Dev List => Ham Radio Deluxe|