View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0003423||3 - Current Dev List||Maintenance||public||2019-08-10 22:49||2019-08-10 22:49|
|Target Version||Fixed in Version|
|Summary||0003423: Differentiate between auto-renewals and non-auto-renewals in QLM|
|Description||Each day, there are three scheduled tasks in QLM Management Console that sends a renewal reminder email to customers who have a Maintenance Plan Date that is 30, 15, and 3 days from "today", respectively. [Based on queries defined in QLM for "Maintenance Renewal Date".]|
Some customers in this query have purchased an auto-renewal. Because there's no way to differentiate between the keys enrolled in auto-renewal and those that are not, then auto-renewal customers get reminders. They find this either (a) annoying or (b) confusing. In the cases where they are confused, they end up purchasing a renewal. When their auto-renewal runs, they believe that we have charged them twice.
There needs to be a method to differentiate between them in QLM.
|Additional Information||From Soraco (edited for accuracy):|
I'm not sure if you are using the User Groups (Affiliate IDs) but you could create a User Group called "AutoRenew".
From the API, Jonathan could set the is_affiliateid=AutoRenew
You can then perform a search by adding AffilateID!='AutoRenew' to the current query.
|Tags||No tags attached.|
|Module||SW License Mgmt|
|Sub-Module||SW License Server|