View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0003653||Ham Radio Deluxe||Bug||public||2020-03-26 19:39||2020-04-19 05:07|
|Target Version||Fixed in Version||188.8.131.527|
|Summary||0003653: Trail keys cannot be deactivated|
|Description||We're getting complaints from trial customers that they cannot deactivate their trial key to activate a permanent key.|
Doug has indicated that this is related to a registry permissions issue.
|Steps To Reproduce||Clean machine|
Install Ham Radio Deluxe
Activate it with a trial key
Attempt to deactivate the trial key
...trial key will not deactivate.
|Tags||No tags attached.|
|Module||SW License Mgmt|
|Sub-Module||SW License Client|
||Doug repaired this for the 184.108.40.2063 beta. I have had a customer test this (he was having this problem). He reports that the problem has been resolved.|
||We have a customer validate this. It's good.|
While I had a customer validate this, I tested this myself on a VM after we got the FT4 changes out and it's not working.
I'll record a video on it. But when you deactivate the key, it runs you though the logic we created for a callsign change... put in the callsign... and it launches the software with the key that you had just tried to deactivate.
I've put a video here: \\GDFS\Shared drives\HRD Software\Doug\DeactivateKey\DeactivateKey.wmv
||I am kicking off a build now, that will give me some idea of what is causing the problem. Can you run it again on the test box, and let me know what error messages pop up?|
I tested the 220.127.116.116 beta build and it's now behaving as expected.
As I activated and deactivated beta and permanent keys, I watched these keys being updated correctly in QLM. This is excellent.
The only thing I would change is described in the attached image (simple label items; just text).
If you can make those changes... go ahead and build it as a Release. Given the nature of these changes, I'm going to release this new release version without announcement (ie. it will be published on our website without an announcement).
QLM Key Deactivate.png (59,475 bytes)
QLM Key Deactivate.png (59,475 bytes)
Changed the text of message box above and Kicked off a release build (277).
As I mentioned in chat, I still have not reproduced this problem, so I am not sure which step of the deactivation was causing the problem. So I am working under the assumption that the exception handling I added fixed it. However, I left the message box in the exception handler just in case this pops up again. So if anyone sees it again, send me a screen shot.
||Tested on test machines and validated by a customer in a help ticket.|
|2020-03-26 19:39||WA9PIE||New Issue|
|2020-03-26 19:41||WA9PIE||Status||new => resolved|
|2020-03-26 19:41||WA9PIE||Resolution||open => fixed|
|2020-03-26 19:41||WA9PIE||Fixed in Version||=> 18.104.22.1683|
|2020-03-26 19:41||WA9PIE||Testing||Not Started => Beta Successful|
|2020-03-26 19:41||WA9PIE||Note Added: 0009606|
|2020-03-31 05:48||WA9PIE||Status||resolved => closed|
|2020-03-31 05:48||WA9PIE||Note Added: 0009639|
|2020-04-01 01:32||WA9PIE||Fixed in Version||22.214.171.1243 => 126.96.36.1999|
|2020-04-01 01:41||WA9PIE||Project||3 - Current Dev List => Ham Radio Deluxe|
|2020-04-01 18:45||WA9PIE||Assigned To||=> DOUG|
|2020-04-01 18:45||WA9PIE||Status||closed => assigned|
|2020-04-01 18:45||WA9PIE||Resolution||fixed => reopened|
|2020-04-01 18:45||WA9PIE||Fixed in Version||188.8.131.529 =>|
|2020-04-01 18:45||WA9PIE||Testing||Beta Successful => Beta Failed|
|2020-04-01 18:45||WA9PIE||Note Added: 0009642|
|2020-04-01 19:38||WA9PIE||Note Added: 0009643|
|2020-04-14 22:58||DOUG||Note Added: 0009665|
|2020-04-15 03:39||WA9PIE||File Added: QLM Key Deactivate.png|
|2020-04-15 03:39||WA9PIE||Note Added: 0009667|
|2020-04-17 23:08||DOUG||Note Added: 0009668|
|2020-04-19 05:07||WA9PIE||Status||assigned => closed|
|2020-04-19 05:07||WA9PIE||Resolution||reopened => fixed|
|2020-04-19 05:07||WA9PIE||Fixed in Version||=> 184.108.40.2067|
|2020-04-19 05:07||WA9PIE||Testing||Beta Failed => Beta Successful|
|2020-04-19 05:07||WA9PIE||Note Added: 0009669|